Last Updated: August, 2025

Website: https://www.murexresorts.com

Company: Murex Resorts, North Sulawesi, Indonesia

Murex Resorts values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website, make reservations, or contact us.

1. Information We Collect

We may collect the following personal information when you interact with our website or services:

• Contact details (name, email address, phone number) when you submit an inquiry or booking request.
• Booking information (travel dates, number of guests, special requests).
• Newsletter subscriptions (email address, nationality).
• Technical information (IP address, browser type, device, cookies).
• Usage data (pages visited, time on site) through tools like Google Analytics and Microsoft Clarity.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and confirm reservations or inquiries.
• To communicate with you regarding your stay, diving, snorkeling, and other services.
• To send newsletters and marketing updates (only if you opt in).
• To improve our website performance and user experience.
• To comply with legal, regulatory, or tax obligations.

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contractual necessity – to process bookings or provide requested services.
• Consent – for newsletters and marketing communications.
• Legitimate interest – to improve services and ensure website security.
• Legal obligation – to comply with regulations and record-keeping.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, improve website functionality, and analyze site traffic. You can disable cookies in your browser settings, but some features may not function properly.

5. Sharing of Data

We do not sell or rent your personal information. We may share data with trusted third parties only when necessary, including:

• Booking and reservation systems (to manage stays and dive activities).
• Email newsletter providers (for opted-in communications).
• Analytics and advertising partners (Google Analytics, Meta Pixel / Dataset).
• Regulatory authorities when legally required.

6. Data Retention

• Contact form and inquiry data: retained up to 2 years.
• Booking/reservation records: retained as required by local tax and accounting laws.
• Newsletter subscriptions: retained until you unsubscribe.
• Analytics and cookies: retained per third-party provider policies.

7. Your Rights

Depending on your location, you have the right to:

• Request correction or deletion of your data.
• Withdraw consent to marketing communications at any time.
• Request a copy of your data in a portable format.
• Lodge a complaint with your local data protection authority (for EU guests, this is under GDPR).

To exercise these rights, please contact us at: info@murexresorts.com.

8. Data Security

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee 100% security of your data.

9. International Data Transfers

As an Indonesian resort serving international guests, your data may be processed outside your home country. We ensure that data transfers comply with applicable laws, including GDPR for European visitors.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.murexresorts.com.

11. Contact Us

For questions about this Privacy Policy or your personal data, please contact us:

📧 reservations@murexresorts.com

📞 +62 811 4390 0091

🏝 Murex Resorts, North Sulawesi, Indonesia